FREQUENTLY ASKED QUESTIONS
Got questions? We've got answers.
Whether you're curious about our process, our products, or what to expect during your appointment, you'll find everything you need to know right here.
Carpet & Floor Cleaning FAQs
Q: How long will my carpet or upholstery take to dry?
A: Most carpets and fabric surfaces dry within 6–8 hours, depending on air flow and humidity. Tile and hard floors dry even faster.
Q: Do I need to move my furniture before you arrive?
A: We move small items like chairs, ottomans, and light tables. Please move large or delicate items ahead of time — or let us know if you need assistance.
Q: Are your products safe for kids and pets?
A: Absolutely. All of our cleaning agents are non-toxic, biodegradable, and free of harsh chemicals. Safe for babies, pets, and everyone in between.
Q: Will your process remove pet odors and stains?
A: Yes — our enzyme-based treatments are specifically designed to break down organic messes and odors at the source. The sooner we treat it, the better the results.
Q: Can you get out old stains?
A: In many cases, yes. We’ve successfully removed years-old wine, grease, and pet stains. We always give you realistic expectations during our initial inspection.
General Service FAQs
Q: How do I schedule an appointment?
A: You can schedule online here, or call/text us directly at 816-795-7898. Evening/weekend appointments are available upon request, based on availability.
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Q: What areas do you serve?
A: We cover the entire Kansas City Metro, including Olathe, Overland Park, Leawood, Lenexa, Shawnee, Prairie Village, and surrounding areas.
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Q: Do you offer emergency services?
A: Yes. We offer 24/7 emergency water extraction for floods, pipe bursts, or major water damage. Call us immediately for urgent help.
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Q: Is there a satisfaction guarantee?
A: Always. If you're not thrilled with the results, we’ll come back and make it right — no hassle, no charge.
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Q: Do you offer commercial cleaning services?
A: Yes! We clean offices, salons, daycares, churches, and other commercial properties. Visit our Commercial Services page for more info or to request a walkthrough.
Still have questions?
Reach out anytime — we're real people who love helping clients feel confident and informed.​